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Cloud PBX Market with Focus on Current and Future Plans 2023
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Market Research Future published a research report on “Cloud PBX Market Research Report - Global Forecast 2023” – Market Analysis, Scope, Stake, Progress, Trends and Forecast to 2023.

Market Scenario: 

A Cloud PBX is a part of cloud computing. Cloud Computing refers to the act of storing and accessing data over the Internet rather than on a computer or other hard drive. PBX stands for Public Branch Exchange. A PBX is the technology behind a telephone provider’s ability to route calls. The combination of cloud and PBX is simply a phone system based over the Internet which is also referred to as an Internet-based or VoIP phone system.

In the past few years, many IT companies are adopting cloud computing in their network infrastructure for the better and efficient work balance. Cloud PBX not only reduces the complexity in the available networks but also helps allows the cloud service providers to host multiple number of virtual networks without any need of common separation isolation methods.

A cloud-based phone system has a cost advantage in overall up-front costs. The service fees for a cloud-based system are the key cost factor, while eliminating the cost of phone lines, hardware and software upgrades, and the redeployment of IT staff to manage other parts of business. A cloud-based helps alleviate the cost burden. Operations and administration hold the biggest cost savings for a cloud-based phone system over an on-site PBX.

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Now a days there is need of integrating CRMs with cloud PBX software to help streamline the business operations. In some cases if the cloud PBX software is not set up properly integration of the PBX system with CRM has a problem. There is a need for separate integration specific software for integrating the cloud PBX systems. Now a days each customer site has unique needs, so providers have to deal with a lot of customization. At the same time, it’s a big ask to have an offering that is actually compatible with each one. This leads to slow customer turn ups and ongoing issues if the cloud PBX product doesn’t fit the customer site.


The market for global Cloud PBX Market is segmented on the basis of service, organization size, end-user and region. On the basis of service the segment is further classified into managed services, professional services, network services, IT and cloud services. On the basis of organization size the segment is further classified into small and medium enterprises (SME) and large enterprises. The end-users of the cloud PBX market are BFSI, healthcare, retail, government, real estate and many more.

Key Players

Microsoft Corporation(Skype) (U.S), Nextiva Inc.(U.S), RingCentral Inc.(U.S), , Avaya Inc.(U.S), Barracuda Networks Inc. (CudaTel) (U.S), , Vonage America Inc.(U.S), Cisco system Inc.(U.S), D-Link System Inc. (Taiwan), Allworx Corporations (U.S), BullsEye Telecom Inc (U.S), Mitel Networks Inc. (Canada), MegaPath Inc.(U.S), NEC Corporation (Japan) and Panasonic Corporation (Japan) among others

Key Findings

  • By organization size, large enterprises are dominating the market and is expected to be valued at USD 3,699.61 million by the end of year 2023 with 23.65% of CAGR during 2017 to 2023.
  • By service, professional service is dominating the market of Cloud PBX, with market share of 28%, in the year 2017.
  • Healthcare is dominating the market of Cloud PBX, By Application in the year 2017.

Regional Analysis

On the basis of Geography, the global cloud PBX market has been segmented into four regions - North America, Europe, Asia-Pacific and Rest of World. North America is one of the leading region and dominating the market owing to the high adoption of cloud technology observed in this region. North America region is also expected to grow with fastest CAGR during the forecast period 2017-2023. North America is dominating the market of Cloud PBX, with market share of 40.80% in the year 2017 and has been valued at USD 604.04 million in the year 2017. Increased adoption among cloud technology and due to high technological advancements the rapid growth is observed in this region.

China is dominating the market of Cloud PBX in Asia Pacific by Country with market share of 24.09% in the year 2017 and has been valued at USD 53.21 million in the year 2017. The separation of services from hardware by cloud PBX is driving the market in Asia Pacific region.

Intended Audience


  • System Security
  • Software investors
  • Cloud for PBX solution vendors
  • Cloud for PBX Providers
  • IP Data providers
  • Internet Service providers
  • Value-added Resellers
  • System Governance
  • Cloud based PBX Service Provider
  • Cloud for PBX Agencies
  • Technology Integrators

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1 Market Introduction

1.1 Introduction

1.2 Scope Of The Study

1.2.1 Research Objective

1.2.2 Assumption

1.2.3 Limitation

1.3 Market Structure

2 Research Methodology

2.1 Research Process

2.2 Primary Research

2.3 Secondary Research

2.4 Market Size Estimation

2.5 Forecast Model

3 Executive Summary

4 Market Dynamics

4.1 Introduction

4.2 Market Drivers

4.2.1 Increasing Adoption Of Cloud Technology

4.2.2 Reduction In Operating Costs Of Enterprises

4.2.3 Reducing The Burden Of Managing The PBX Services Is Driving The Cloud PBX Market

4.3 Market Restraints

4.3.1 Security Concerns Due To Increasing Cyber Attacks

4.3.2 Software Integration Challenges And Lack Of Training


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About Us:

At Market Research Future (MRFR), we enable our customers to unravel the complexity of various industries through our Cooked Research Report (CRR), Half-Cooked Research Reports (HCRR), Raw Research Reports (3R), Continuous-Feed Research (CFR), and Market Research & Consulting Services.

Media Contact:

Market Research Future

Office No. 528, Amanora Chambers

Magarpatta Road, Hadapsar,

Pune - 411028

Maharashtra, India

+1 646 845 9312


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